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  Technical Support Specialist - KwaZulu-Natal
 
Position:
  Technical Support Specialist
 
Location:
 

KwaZulu-Natal

 
Job Description :
 

A multinational company that is a worldwide market leader in the development and manufacturing of precision farming electronics, fertilizer application equipment and crop protection products.

Technical Support Specialist will represent the broad line of the company's product range and will be responsible for providing aftersales technical support. The Support Specialist will report to a Business Development Manager and work closely with the team in the regional office.

The position would be based in Durban, South Africa with extensive travel throughout Sub-Saharan Africa as well as some trips to corporate facilities in Europe and the US.

Responsibilities:

  • Deliver high quality service and after sales support to the sales channel, both remotely by phone or email correspondence and in person.
  • Conduct product training to customers and dealers, to ensure they maintain high a level of technical knowledge of the company's products and are capable of independent product support and trouble-shooting.
  • Provide support to the Sales Team, including joint customer visits, technical product descriptions, product support documentation and support literature as well as video tutorials.
  • Record keeping and reporting on activities.
  • Manage repairs, software upgrades and general technical support for the company's products in Africa.
  • Management of local stock.
  • Participate in national and international shows, including setup of equipment, demonstrations and dealing with technical queries.

Requirements:

  • A Degree level qualification in agriculture or related field is preferred.
  • Relevant technical experience or knowledge of modern precision equipment, spraying and fertilizer application equipment, GPS / guidance equipment etc.
  • Strong analytical skills with a disciplined diagnostic approach.
  • Ability to present technical presentations to large audiences.
  • Fluent in English.
  • Ability to travel up to +-75% of time in Africa with occasional trips to Europe & USA.

The position would be based in Durban, South Africa with extensive travel throughout Sub-Saharan Africa as well as some trips to corporate facilities in Europe and the US.

   
 
Salary Details:

Competitive package is on offer.

 
Contact:

To be considered for this position please contact Jody Rawlins or email a completed CV to jrawlins@agristaff.co.za. You are encouraged to complete our Registration Document if you are not currently registered.

 
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